We work hard to ensure every order is accurate, properly coordinated, and delivered as smoothly as possible. Because many of our products are specially sourced, limited-quantity, discontinued, oversized, or freight-shipped, the following conditions apply unless different terms are clearly stated on the individual product listing.
Unless otherwise stated on the product listing, all purchases are final and are not returnable, exchangeable, or cancellable after the order has been submitted for processing or fulfillment.
This includes, but is not limited to:
Customers are responsible for confirming all measurements, specifications, part requirements, delivery details, and equipment compatibility before placing an order. Rubber-track fitment is not guaranteed based solely on equipment make or model. Buyers must verify the size stamped or molded into their existing track before ordering.
Nothing in this policy limits cancellation or refund rights that cannot legally be waived, including rights relating to an order that has not shipped within an applicable promised or legally required timeframe.
A return may be considered when an item arrives with a verified manufacturer defect. Approval is required before any item may be returned.
To request review, contact GRIT promptly after discovering the issue and provide:
Do not install, operate, modify, disassemble, repair, or discard the item or its original packaging while a claim is under review. Doing so may prevent the claim from being approved.
Submission of a claim does not guarantee approval. The manufacturer or supplier may require inspection or additional documentation and may determine the available remedy. If approved, GRIT will provide return instructions and, when applicable, a return shipping label. Unauthorized returns will be refused and will not qualify for a refund or credit.
At GRIT’s discretion—and subject to applicable manufacturer terms and law—an approved claim may be resolved through repair, replacement, account credit, or refund. Normal wear, cosmetic differences, improper installation, misuse, abuse, incorrect application, or damage occurring after delivery is not considered a manufacturer defect.
If GRIT authorizes a return as an exception or accommodation:
Refusing delivery does not automatically cancel an order or create a right to a refund. If an undamaged shipment is refused, the buyer may remain responsible for outbound freight, return freight, storage, redelivery, restocking, and other carrier or supplier charges.
We understand that unusual situations happen. Customers are encouraged to contact GRIT as soon as an issue arises. We will review each situation fairly and may offer a reasonable solution at our discretion.
Any courtesy exception is made on a case-by-case basis and does not waive this policy or create an obligation to provide the same exception for another order.
To report a delivery issue, suspected defect, or unusual circumstance, contact:
GRIT Solutions Group LLC
support@gritinc.co
586-919-9012
Please include your order number and all relevant photographs, documents, and details so we can review the issue as quickly as possible.
